Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What Shipping Methods Are Available?

Products are stored in the digitnetstore Warehouse which ensures they are shipped quicker. Standard Shipping within Lagos takes within 6hour after order is confirmed.   

How Long Will it Take To Get My Package?

It takes within 3 days max to ship to any part of Nigeria. For product that are being shipped from overseas, within 7days before it gets to any part of Nigeria. All shipment within lagos is delivered in 24hours

How Do I Track My Order?

Click on Track Order on the top of our site. Type in your order ID and email address anc click track. Your order status shows up in secoonds

What Is An Order ID?

An order ID is a unique ID that is aumoatically generated and sent to  a customer once an order is completed online. The order ID is unique to every single item purchased on our site. You will not be able to place an order if you do not have a fuctional email address.

Do I Need An Account To Place Order?

You do not need an account before you can place order. Opening account makes checkout easier for you and gives you access first to promotional offers through our newslettes, email offers and free gifts. Our goal is to reward our loyal customers first.

 

Product Exchange Policy

Our Product return program is open to products that have not been opened or used. We cannot offer a refund or exchange once the product has been used or damaged unless the product has a fault. Please to our exchange policy

Do I Need an Account to Place an Order?

You do not need an account before you can place order. Opening account makes checkout easier for you and gives you access first to promotional offers through our newslettes, email offers and free gifts. Our goal is to reward our loyal customers first.

How Long Will it Take To Get My Package?

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What Shipping Methods Are Available?

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How Do I Track My Order?

How Do I Track My Order?

Click on Track Order on the top of our site. Type in your order ID and email address anc click track. Your order status shows up in secoonds

What Is An Order ID?

An order ID is a unique ID that is aumoatically generated and sent to  a customer once an order is completed online. The order ID is unique to every single item purchased on our site. You will not be able to place an order if you do not have a fuctional email address.

How Should I to Contact if I Have Any Queries?

We have various channels avialbel for reaching out to us for quaries. The fasted means is via our contact us for or email [email protected] 

Do smart plugs use a lot of WIFI?

In general, most of your smart home devices use very little of your internet or WiFi bandwidth. Things like your smart plugs and smart lights might use 50 MB per month, while your smart hub, might use around 300 MB per month, even if you stream music or a favorite radio station

How do I connect my Smart Life plug to WIFI?

How to Set-up With App:
  1. Download the “Smart  Specs ” from the App store or Google Play. You can also scan the QR code in our User Manual provided
  2. Register/Login to the App using your phone number or email address. A verification code will be sent if you are attempting to register
  3. Long press the On/Off button for 5 seconds until the light is flashing every second
  4. Select Add Device or the “+” icon to connect your device to a socket
  5. Select the device and tap “Confirm”
  6. Input the WiFi password to your device and then tap “Confirm”

Can I use a smart plug to turn on my TV?e title

By adding a smart plug to a small appliance like a coffee maker, lamp, fan or TV, you can schedule your device to turn on or off automatically

Can you plug an extension into a smart plug?

Anything plugged into a smart outlet can be controlled as one thing. So if you plug the extension cable into a wall outlet or plug-in outlet, everything on the extension will be turned off/on as one

How do I connect my smart plug to 2.4 GHz?

How do I connect my smart plug to 2.4 GHz?
  1. Open your Android device’s settings menu.
  2. Tap Wi-Fi then the three dots in the upper-right corner.
  3. Tap Advanced > Wi-Fi frequency band.
  4. Select the desired radio band.
  5. Once connected on 2.4 GHz, use the App to setup you smart device.
  6. Switch your Android back 5 GHz.

How do WIFI smart sockets work?

Controlled by an app, a smart plug lets you turn on and off any appliance that plugs into a standard wall socket. … Simply plug it into any wall socket, then plug your chosen appliance into it. You can use it with a lamp, a TV, a cable box, a coffee machine—whatever you like

Can't connect smart plug to WIFI?

Unplug your Smart Plug from the wall outlet, and then plug it back in. Press and hold the button on the device until the LED flashes red and blue. In the Alexa app, select the Wi-Fi network and complete setup. If you’re still not able to set up your device, reset it.

Are smart plugs safe?

Not usually. Smart plugs pass the same standard safety guidelines as any other device you plug into the wall. As with any electrical device, you should be safe as long as you don’t overload the outlet. The biggest concern that people have had about smart plugs is vulnerability to hacking

Why won't My smart life plug connect?

Make sure the bulb is blinking when you try to connect to Wi-Fi. Only then will you be able to connect through the Smart Life application “Add Device”. Turning the power on and off 3 times quickly will reset the device.

Can smart plugs work without Internet?

Without an internet connection many Wi-Fi based plugs and switches will continue to operate, but some of the advanced options like voice control won’t work.

How do I change the wifi on my smart Specs?

To update the Wi-Fi settings of a connected Samsung IoT or LAN device:
  1. On the mobile device, open the Smart Specs app. Select Menu ( ) and touch the Settings gear icon.
  2. Touch Update Wi-Fi information, and then select a device from the pop-up. The device must be powered on to apply the changes.

Do smart plugs use electricity when off?

It’s true that smart plugs draw a small current when they’re in standby mode, but it’s a very small amount of energy — only about 1 watt. And that means the overall effect on your energy consumption is negligible.

Are smart plugs a fire hazard?

As long as the device plugged into the outlet doesn’t draw more power than that, the smart plug will function properly and not be a fire hazard at all. When it comes to fire safety and fire prevention, a lot of these newer smart plugs actually take it a step further with overload protection.

What if i cannot find the answer here

If you cannot find a satisfactory answer here please reach us via contact form or [email protected]